Why Do Refunds Happen?
Refunds from Partner Stores are extremely rare, but they can occur for several reasons:
❌ Cancellations
Cancellations are rare, but sometimes the partner merchant may accept an order and then realize the item is out of stock due to inventory system errors.
♻️ Returns
Returns occur when a creator chooses to return an item.
If the merchant accepts the return, the refund will be issued back to GiftHaven.
Receiving an email about a refund means the merchant has processed your return and the funds will be added to your GiftHaven Balance.
🚚 Delivery Failed
Sometimes carriers may fail to deliver items.
If an item is returned to the merchant, they will issue a refund, which will be added to your GiftHaven Balance.
❓ Other Reasons
Commerce can be complex, and refunds may happen for reasons not communicated to us.
We may not always know the exact reason, but refunds will still be processed.
How Do I Identify Which Item Has Been Refunded?
You will be notified when a refund occurs.
Check your Orders Dashboard—refunded items will show “Refunded” status.
What Happens to the Refund?
The refund will be credited to your GiftHaven Balance.
In some cases, you may have had the option to refund your fan; these items will also show “Refunded” status.
If you have any questions about an order, please create a support ticket!